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Sam Toor's avatar
Sam Toor
Helpful | Level 6
7 months ago

Dropbox Showing Unplugged while my hard drive is still connected

Hi, my dropbox desktop app showing UNPLUGGED while its still connected. I'm using unlimited Auto backup plan but its not syncing anymore. I try to reinstall the dropbox app, connecting disconnect...
Desktop
Dropbox Backup
Sam Toor's avatar
Sam Toor
Helpful | Level 6
Hi, I mentioned above that I try connecting and disconnecting the device
Sam Toor's avatar
Sam Toor
Helpful | Level 6
7 months ago
I mentioned everything as these are generic things
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    7 months ago

    Could you try disconnecting the drive, rebooting the device entirely, and then reconnecting it?

     

    Are you using the external drive on the same machine you originally set up this backup?

    • Sam Toor's avatar
      Sam Toor
      Helpful | Level 6
      7 months ago

      Yes, there is not option to reboot the EXTERNAL DRIVE but I have only used it on my pc only. is there any issue on loging the account on multiple PCs? I didn't used it except on one device only

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        7 months ago

        If you were to connect the external drive to another computer, and attempt to back it up, it would be registered as a new backup entirely, and wouldn't just update the existing backup.

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