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Sam Toor's avatar
Sam Toor
Helpful | Level 6
7 months ago

Dropbox Showing Unplugged while my hard drive is still connected

Hi, my dropbox desktop app showing UNPLUGGED while its still connected. I'm using unlimited Auto backup plan but its not syncing anymore. I try to reinstall the dropbox app, connecting disconnect...
Desktop
Dropbox Backup
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
7 months ago

Hi Sam Toor, thanks for bringing this to our attention.

 

Have you tried disconnecting the external drive and then reconnecting it to your device?

 

This will help me to assist further!

  • Sam Toor's avatar
    Sam Toor
    Helpful | Level 6
    7 months ago
    Hi, I mentioned above that I try connecting and disconnecting the device
    • Sam Toor's avatar
      Sam Toor
      Helpful | Level 6
      7 months ago
      I mentioned everything as these are generic things
      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        7 months ago

        Could you try disconnecting the drive, rebooting the device entirely, and then reconnecting it?

         

        Are you using the external drive on the same machine you originally set up this backup?

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