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Wisdom Moon's avatar
Wisdom Moon
Explorer | Level 4
3 years ago

Dropbox search not working on Android and iPad OS apps

Hi everyone!

I wonder if you can help me - in the past week, I no longer get search results from using the Dropbox app on both my android phone (app version 302.2.2) and iPad OS (app version also 302.2.2). Is anyone else having a problem? Because it affects both apps on two different platforms, I thought it might be a problem with the Dropbox servers. As you might imagine, it's quite limiting.

I've also just checked on the web version, and search doesn't work there either.

 

Thanks in advance for any help you might be able to offer.

Dropbox Basic
File access
Mobile
Tablet
  • Hannah's avatar
    Hannah
    3 years ago

    Hey Wisdom Moon, thanks for bringing this to our attention.

     

    I've just tested this on my devices and everything seems to work okay on my end.

     

    Have you tried to clear the app's cache from the settings, to see if that helps?

     

    Also, can you describe the behavior a bit more? Meaning, are you searching for file names and are getting a "no results" message?

     

    Or is the page (both on the mobile app and online) just blank?

     

    Keep me posted and we'll go from there.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hey Wisdom Moon, thanks for bringing this to our attention.

     

    I've just tested this on my devices and everything seems to work okay on my end.

     

    Have you tried to clear the app's cache from the settings, to see if that helps?

     

    Also, can you describe the behavior a bit more? Meaning, are you searching for file names and are getting a "no results" message?

     

    Or is the page (both on the mobile app and online) just blank?

     

    Keep me posted and we'll go from there.

    • Wisdom Moon's avatar
      Wisdom Moon
      Explorer | Level 4
      3 years ago

      Hi Hannah,

      Thanks for your prompt reply, I cleared the cache on both apps and it's working again now.

       

      Thanks for your help, I'm happy that it's working again. 

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Happy to hear that, Wisdom Moon!

         

        If need anything else, make sure to let us know.

         

        Have a wonderful week ahead!

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