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Forum Discussion

wendivad's avatar
wendivad
Helpful | Level 6
4 years ago

Dropbox Passwords - synch on Android phone

I ask for support as something is clearly wrong with the Android app – it will not synch up passwords and data held correctly on my laptop and desktop. These 2 stay in synch. The only way to synch th...
Android
Dropbox Passwords
Setting up the apps
  • wendivad's avatar
    wendivad
    4 years ago

    Hi Lori,

    An update for you. One of your support team (Jake) had me uninstall both Dropbox and Dropbox Passwords on my phone, turn off the phone completely and then restart. Then reinstall Dropbox followed by Dropbox Passwords. This fixed the issue.

    I am happy to talk to you via email but my ask is that the development team take a look at what is going on with updates as clearly my app worked before and something "broke". Jake seemed to be aware of the potential issue and to his credit it was a quick fix. However (and I've worked in software development) it would make more sense if you alerted folks to the correct way to apply an update if it cannot be done automatically. I have my phone set to receive updates and apply automatically so I am always current on apps.

    Thanks,

    Dave

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
4 years ago
Thanks a lot wendivad!

Let me know if I would be good to reach out to you via email, so we can have a closer look into this together. 

Thanks!
  • wendivad's avatar
    wendivad
    Helpful | Level 6
    4 years ago

    Hi Lori,

    An update for you. One of your support team (Jake) had me uninstall both Dropbox and Dropbox Passwords on my phone, turn off the phone completely and then restart. Then reinstall Dropbox followed by Dropbox Passwords. This fixed the issue.

    I am happy to talk to you via email but my ask is that the development team take a look at what is going on with updates as clearly my app worked before and something "broke". Jake seemed to be aware of the potential issue and to his credit it was a quick fix. However (and I've worked in software development) it would make more sense if you alerted folks to the correct way to apply an update if it cannot be done automatically. I have my phone set to receive updates and apply automatically so I am always current on apps.

    Thanks,

    Dave

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