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Dropbox notifications popup window is partially off screen; cannot access preferences
Dropbox popup window is partially off screen; cannot quit Dropbox. In Windows 10, in the task bar, I click on Dropbox icon in the task bar notification area and the Dropbox window pops up with the u...
Hello everyone!
This Dropbox app scaling issue has been brought to my attention. The issue can be resolved by making DPI scaling adjustments directly to the Dropbox application without making the change to your complete system.
Please follow the steps below to make these changes.- Open Windows File Explorer, then copy and paste this file path in the search bar:
C:\Program Files (x86)\Dropbox\Client - Right-click on the Dropbox application in this folder
- Select Properties and then click the Compatability tab.
- Select Change high DPI settings
- Check the box labeled Override High DPI scaling behavior
- Then, click the drop down menu and be sure that System (Enhanced) is selected.
- Click Apply to save the changes.
- Restart your machine and open Dropbox from the system tray.
Sorry for any inconveniences this may have caused. Please let us know if there are any further issues after making these adjustments.
- Open Windows File Explorer, then copy and paste this file path in the search bar:
I am having the same issue, each time I open the dropbox icon, it has shifted further to the right, off the screen and the desired controls are unavailable.
version 165.4.4300
Changing the screen resolution doesn't affect the problem.
I can however, and to those who also have this, and as stated before, I can ctrl+left click the icon and pull up a menu of choices that give me access to the desired commands.
I find it oddly amusing that every time I cause the standard window to open, it has shifted a little bit more and more. eventually there will be nothing left! I would attach an image, but snipping tool, win+shift+S doesnt work either. The screen dims with the offending dropbox popup there ready to be imaged, I make a rectangle. Nothing happens. Snip won't snip for me unless I click "new" and that scares dropbox away. What a world of frustrating apps we have today.
I reinstalled the app, and the popup position is reset, however, the problem persists; each time I open the popup, it is shifted offscreen a little more.
- Hannah
Dropbox Staff
Hey jdbisbey and everyone else that is having this issue.
If you're still having trouble, can we reach out to you via email, to investigate further?
Same problem here.
- Walter
Hey adgorn, sorry to hear you're also having issues with this.
Can you please clarify your device's exact OS and the version and status of the desktop app as shown in your system tray/menu bar?
Did you reboot your computer since you first noticed this by the way?
