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Forum Discussion
Dropbox Menu won't load on my MacBook Air 2022 (M2 chip)
This has been an ongoing issue since I upgraded my computer to a MacBook Air 2022 (M2).
I install Dropbox but the menu never shows at the top of the screen. I have had this discussion with Support...
Hannah
Dropbox Staff
Dropbox StaffHey Elliot J.1, thanks for bringing this to our attention.
Can you please clarify if the Dropbox icon is also missing from your menu bar?
Or does it exist and you are clicking on it, but the menu window just doesn't load?
Also, please send over the ticket number from the communication you had with our support team, so we can look it up in our system.
Thanks.
Same problem here and I've tried everything. It's broken. When can we expect a fix?
- Jay
Hi RickSaphire1, what version of the Dropbox desktop application are you running, and what Mac OS do you have?
Hello,
Everything is 100% current to November 1, 2022. Interestingly, once in a while I will see the Dropbox icon appear in the menu bar and by the time I try to click it, it vanishes. My problem is on my MacBook Air, 24" 2022 M2 chip running Ventura 13.0.
- Megan
Hey RickSaphire1, sorry to jump in here!
Have you tried uninstalling, then re-installing the app, by any chance? If not, would you mind giving it a go, and seeing how it turns out?
Also, if you hover your mouse over the little Dropbox icon (the one next to your WiFi) what number do you see? That would be your app's version.
I have done all of this. the app changes often. I turned auto updating and turned it on again. I haven't the time to troubleshoot.
- Megan
When you say the app changes often, do you mean the version that you have installed? What about the current one? RickSaphire1
