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Elliot J.1's avatar
Elliot J.1
Explorer | Level 3
3 years ago

Dropbox Menu won't load on my MacBook Air 2022 (M2 chip)

This has been an ongoing issue since I upgraded my computer to a MacBook Air 2022 (M2). I install Dropbox but the menu never shows at the top of the screen.  I have had this discussion with Support...
Desktop
Mac
Elliot J.1's avatar
Elliot J.1
Explorer | Level 3

Hannah -

 

Thank you.  The ticket # is 18032962, and the last conversation I had with support was on 8/10/22, basically because it appeared to be working.

 

I have done some additional testing and it appears that the latest version 155.4.5493 does work on my Air (M2) when in Safe Boot.

I rebooted into full mode and started testing items that autoload and may have found the problem.  When I quit Parallel's Toolkit which does autoload, the dropbox menu did show in the top menu bar and appeared to work normally.  I am still testing to make sure this is the problem and I will reach out to Parallel to see if this problem has been reported to them.

 

I will update this message as I continue to work the issue.

 

Elliot

 

 

 

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Thanks for this info Elliot!

 

Do update us with any news you may have.

 

See you around the Community. 🙂

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