You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

samcent's avatar
samcent
Helpful | Level 5
3 years ago

Dropbox installer won't open on 2021 Macbook M1 Max

Attempting to download the Dropbox app onto my new macbook pro M1 Max and the .dmg does nothing when I click it.
Desktop
Install
Mac
Setting up the apps
  • Hannah's avatar
    Hannah
    3 years ago

    Hey samcent, thanks for letting us know about this. 

    Can you first check that you have all the minimum system requirements to install the Dropbox application on your computer?

    If you do, please restart your computer and try again. If it still doesn't work, try from this link instead.

    Let me know how it goes!

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey samcent, thanks for letting us know about this. 

Can you first check that you have all the minimum system requirements to install the Dropbox application on your computer?

If you do, please restart your computer and try again. If it still doesn't work, try from this link instead.

Let me know how it goes!

samcent's avatar
samcent
Helpful | Level 5
3 years ago

Thanks Hannah! The link you provided worked.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago
    That's perfect, Sam, and thanks for keeping me updated!

    If you have any more questions, make sure to let us know. 

    Happy new year! 🙂

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!