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Forum Discussion
DropBox Installer doesn't launch
Hi there,
I am trying to install the dropbox app on my Mac, but whilst the .dmg file is downloaded, when I double-click on it it wouldn't launch.
A bit of context : I have upgraded my computer ...
Could you try a new OS profile and let me know if you're able to install our desktop app there then MarjoLacherez?
[This thread is now closed by moderators due to inactivity. If you’re experiencing a similar behavior, feel free to start a new discussion in the Ask a Question section here.]
I just purchased a New Macbook Air running Monterey 12.4. Apple moved over everything from the old to the new thru Migration Assistant. I found that the DB on my new Mac was not syncing (I checked the cloud). I deleted DB on the new computer. But when I downloaded the DB desktop app, it downloaded but won't install - when I click on the .dmg file nothing happens.
So as a first step what should I do to get it to install properly.
- Megan
Dropbox Staff
Hey bgrob- sorry to hear about this.
Have you maybe tried rebooting your device? If not, can you give it a go?
If I were you, I'd also uninstall then start from scratch and re-install the app using our offline installer.
Let me know the results!
