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Forum Discussion
Dropbox install hangs on Set Up Dropbox
Following a full re-install of my Windows Home Server 2011, I re-installed Dropbox. I have never had an issue installing Dropbox on any platform, but now the installation hangs at the 'Set Up Dropbo...
I'm afraid Home Server isnt a supported Dropbox OS (nor has it ever been actually).
You can see minimum requirements at https://www.dropbox.com/help/desktop-web/system-requirements, but, a workaround may be to download an older install EXE from https://www.dropboxforum.com/t5/Beta-testers/ct-p/101003000 (often those in the 15.x branch are a good one to use)Moderator note: You can also see this Help Center article: https://help.dropbox.com/installs/server-hosting
Found my solution:
Close Dropbox.
Get properties of Start Menu Dropbox link, go to Compatability and set it to Windows 2000
Start Dropbox, link account etc. Close Dropbox
Reset compatability.
Bingo
Really? I am amazed, it is only Windows Server 2008 at the core. I have never had any issue with Dropbox on this platform before, and have it installed on two WHS2011 boxes.
Thank you for the link, but searching that forum for "stable build 15." yields no results. There is a beta build 15.3 which I will try, but from other posts I have now seen, when these old builds are installed it seems they will not auto-update?
Rich
Super User II
Super User IINo server operating system has ever been officially supported. Something has changed, either in the Dropbox client or with an OS update, that now prevent it from working properly.
In the earlier days of this issue, the 15.x client would work because they were still supported, but now that they aren't, you'll likely just get a message that the client is too old and to update it.
In the earlier days of this issue, the 15.x client would work because they were still supported, but now that they aren't, you'll likely just get a message that the client is too old and to update it.
OK, I understand it's not a supported platform now, as I never had any problem before it never occured to me that it would be. I have the latest version of Dropbox on my other WHS, it works perfectly, I suppose it has updated itself from a 15 or earlier version. It seems it is just the installation process which is the problem.
I managed to find 15.4 client installer so I will try installing it tonight...
- Hi Jane, I could do that this evening, but I can describe exactly what happens. The installation completes and the window opens into which normally you would put your login credentials. However this window is blank (black). I can close the window and then click on the Dropbox icon in the notification area, when I get a window telling me that Dropbox is waiting to be linked to an account. If I click the link to do that, I get the blank window back. I have tried offline installer builds with the same result - it is immediately after the installation that the process hangs.
I don't think that firewalls/domains etc. are involved as before I was forced to format my hard drive re-install the server OS, I had the latest version of Dropbox running perfectly on this system.
thank you very much for your interest
