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Forum Discussion

Kunal's avatar
Kunal
Helpful | Level 6
2 years ago

Dropbox icon missing from menu bar on macOS Ventura

dropbox Icon missing from Menu Bar on macOS Ventura.   Before installing Ventura dropbox icon was visible in Menu Bar.   I stopped the dropbox application and restarted it and there was no ch...
Desktop
Dropbox Basic
Mac
Setting up the apps
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi Thierry3, how are you today?

 

I merged your post under this thread, since others had expressed the same inquiry, and I want to keep everything at the same place.

 

Feel free to have a look at what others have suggested, and all the troubleshooting steps mentioned, and let me know if you have any questions.

 

Thank you!

ToLa78's avatar
ToLa78
Explorer | Level 4
2 years ago

Same issue on my end. Had Dropbox running smoothly for years on MacOs. Upgraded to Ventura a month ago, everything continued fine as before. As of yesterday, the menu bar item disappeared while the application seems to be running in the background fine and synchronizes. Re-start of the system brings to icon back for a minute, then it vanishes again. I did not install another app or did do anything suspicious to cause this problem. Please advice as this seems the be a spreading issue. 

  • ToLa78's avatar
    ToLa78
    Explorer | Level 4
    2 years ago

    I did solve the problem on my end myself and post the solution here in case it proves helpful for others. I found that the Dropbox menu bar icon is only missing when I don't have my widescreen monitor connected to my MacBook Pro. So widescreen seems to distend the space in the menu bar so it accommodates more icons. When I pull the cable to the monitor, the screen content shrinks back to the laptop size output and the Dropbox icon gets dropped from the menu bar not to be recovered (at least I couldn't solve it yet). I haven't found a solution for this on the MacOs end, which is likely causative for this issue. In my previous MacOs version (10.12 and below), it just happened in Ventura (10.13). I hope this helps to battle this annoying problem.

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