You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

yzf125's avatar
yzf125
Helpful | Level 6
7 years ago

Dropbox icon greyed out says updating account for weeks now

Can someone help me. Dropbox is not working and is grayed out saying, updating account. but its been this way for weeks now, I also can not acces my files on the web by selecting the web icon ? But t...
Desktop
Setting up the apps
  • yzf125's avatar
    yzf125
    6 years ago

    I have resolved this issue !!!!  The problem that caused this was "" Dell Back Up and Recovery "" !! It had to be disabled or removed all together. I chose to disable it and my problem is fixed !

     

    I found this resolution through another issue I was having at the same time. Here is the link to the prosses to disable DBR.  

    https://www.3dflow.net/zephyr-crash-dell-backup-recovery-qt-known-issue-fix/ 

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
Thanks for the info, we’ll need to investigation this info further. 
 
Would it be okay if we message you at the email address associated with your forum profile?
yzf125's avatar
yzf125
Helpful | Level 6
6 years ago

I have resolved this issue !!!!  The problem that caused this was "" Dell Back Up and Recovery "" !! It had to be disabled or removed all together. I chose to disable it and my problem is fixed !

 

I found this resolution through another issue I was having at the same time. Here is the link to the prosses to disable DBR.  

https://www.3dflow.net/zephyr-crash-dell-backup-recovery-qt-known-issue-fix/ 

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago

    Thanks for keeping us posted! Let me know if the issue re-occurs in the future. :)

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