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Roderick R.'s avatar
Roderick R.
Explorer | Level 4
8 years ago

Dropbox icon disappearing from System Tray

The Dropbox Icon regularly disappears from the System Tray.  When I've asked about this previously many answered "In Windows 10, you have to right-click on the Taskbar, choose Properties, and then ...
  • Jane's avatar
    Jane
    8 years ago
    Hey Roderick R., I appreciate your swift reply & the screenshots! 
     
    I was glad to hear that the application has been up and running normally on your system tray after the re-installation, though let me send over some tips on the possible causes that’ll help you determine the cause for future reference.
     
    #1. Firstly, to my mind, you couldn’t locate the Dropbox icon on your system tray, as it’s possible that Dropbox may not be listed under the list of startup programs or that this setting may be turned off. You may try checking the Dropbox preferences:
     
    • Right click the Dropbox icon in the system tray at the bottom right of your screen, by the clock on Windows, or menu bar at the top of your screen on Mac and Linux
    • Click on the gear icon in the Notifications panel and select "Preferences" from the menu 
    • Verify that the box next to "Start Dropbox on system startup" is checked.
     
    #2. Secondly, in case the issue persists, you can try using the following links to check if Dropbox is listed as one of your Startup items or to add it to your Startup folder.
     
     
    #3. Last but not least, in case you’ve moved the Dropbox folder to a different drive on your Windows pc (either internal or external), it’s possible that your OS doesn’t mount this drive upon startup, so my advice would be to move the Dropbox folder back to your C:\ drive & enable Selective Sync (if you’d like to save up some hard disc space). 
     
    Hope the above tips help you resolve the issue you’ve experienced, though I’ll be around as well if you need more clarifications. Keep me updated here & I'll do my best to answer your questions.
    Wishing you a great rest of the day! 
     
    [This thread is now closed. If you have a similar or new question, you can ask here: https://www.dropboxforum.com/t5/forums/postpage/category-id/101001000]