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Forum Discussion

currentj's avatar
currentj
Helpful | Level 5
2 years ago

Dropbox freezes and crashes my file explorer.

Hello, I am having trouble with dropbox working through my Windows file explorer.  For some reason, within the last week every time I try to navigate to one of my dropbox files the file explorer cr...
Desktop
Windows
mo34's avatar
mo34
New member | Level 2
4 days ago

Hi. I have noticed that this CONSISTENTLY happens when I have the iCloud app from the Microsoft Store installed. It doesn't matter if the iCloud app is running or not. As long as it is installed, this issue persists. I'm not sure why this is happening only with Dropbox. Google Drive works fine with no issues, even with the iCloud app installed.

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    4 days ago

    Hi there Mircea-Pual - sorry to hear you're having issues with this.

    Did you try any of the troubleshooting outlined in this discussion so far? 

    As for you mo34, could you clarify your computer's exact OS version and the version of the Dropbox app you're running? 

    Any additional information is more than welcome!

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