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Forum Discussion
currentj
2 years agoHelpful | Level 5
Dropbox freezes and crashes my file explorer.
Hello,
I am having trouble with dropbox working through my Windows file explorer. For some reason, within the last week every time I try to navigate to one of my dropbox files the file explorer cr...
BenDBX
Community Manager
Hi Everybody,
Thanks again to everyone who reported this. Our Engineering team has implemented a fix. These sync issues should resolve automatically, or if you restart the Dropbox application.
If you're still experiencing sync problems on Windows after restarting Dropbox, let me know here and I'll pass it along for further investigation.
Ben
mhasteley
6 months agoHelpful | Level 6
From initial testing, seems to be sorted (no restart). Thank you!
Beta v203.3.4740
- dglarseniy6 months agoHelpful | Level 5
Hello, I tried before what rdmetal suggested to do, and blocked updater, then installed 201.4.5551, then i read ur post, and i unblocked updater and run dropbox, at first few seconds it closed by it self and started again with good old v202.4.5551 version. So i tested it now, and again it stuck. I am working on WinOLS and all my project are in dropbox folder, i work like this for last 5 years and yes while project open in winols dropbox cant sync it, but after i finish the project, it takes 5-20 minutes, dropbox was finishing syncing and all fine, now it says that there is sync problem and when i press on button near it it openes an empty window, explorer is stuck mean while.... after restarting dropbox it syncs the project and work fine. Where is the fix? i restarted the app, restarted the pc, i dont see update to new version or something, it feels like it stuck less, but it still stuck and i see white icons....
I've just tried to creat and close projecy fast, and i did it within 30 seconds, dropbox run into and error that he cant sync, explorer died, after i pause sync and start again, he cant sync the file, still writing that he cant sync 1 file, when i press on button i have there empty window.... only after dropbox restart everything syncing and working....
why i post this and after page refresh it is gone?
three time i am posting it and it disapear....- dglarseniy6 months agoHelpful | Level 5
Finaly i see my post....
No need to make error when file cant be synced, add retry every 30 seconds, after 5 minutes of retry make it every minute, after half hour of retries make an error. Ur cloud drive is fast and good, really, but it is trying to sync so hard that it is killing explorer- dglarseniy6 months agoHelpful | Level 5
Now i dont know why it didnt slow the explorer, run into error, cant sync and successfully synced after pause.... Are u trying to add Skynet here? It doesnt like us at all from the dropbox use....
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