You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

currentj's avatar
currentj
Helpful | Level 5
2 years ago

Dropbox freezes and crashes my file explorer.

Hello, I am having trouble with dropbox working through my Windows file explorer.  For some reason, within the last week every time I try to navigate to one of my dropbox files the file explorer cr...
Desktop
Windows
Y Fong's avatar
Y Fong
Explorer | Level 3

Hello,

 

Since Dropbox updated to the latest build 202.4.5551, my Windows 10 has been freezing as soon as Dropbox is launched. I have installed all Windows updates. I know it is Dropbox that is causing the issue because as soon as I uninstalled Dropbox, the problem goes away. I tried to re-installed Dropbox but the problem shows up again.

 

Hope Dropbox team can address this as soon as possible. If there is a temporary fix, I would love to hear.

 

Thank you and best regards,

YFong

Melman's avatar
Melman
New member | Level 2
5 months ago

Since the automatic update to version 202.4.5551 - none of our five computers at work will sync. All running Windows 11. We have just rolled one of the computers back to version 197.4.7629 and it is now syncing fine again. 

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!