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Forum Discussion

currentj's avatar
currentj
Helpful | Level 5
2 years ago

Dropbox freezes and crashes my file explorer.

Hello, I am having trouble with dropbox working through my Windows file explorer.  For some reason, within the last week every time I try to navigate to one of my dropbox files the file explorer cr...
Desktop
Windows
Robert 098's avatar
Robert 098
New member | Level 2

Same here. A few weeks ago we where asked by dropbox to completely reinstall. Before my dropbox always slowed my Windows 10 Explorer, like when I try to access a folder or save a file it took Minutes before I could save the file because the "Save as" Window was "hanging/lagging out". Same with renaming folders. After the re-install Dropbox worked fine for a few weeks until last Friday. Now again, everything is slow and you often can't work with it efficiently. We also work as a team on Terabytes of shared files.

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
10 months ago

Robert 098, can you send me any ticket numbers you may have from your support convo? I can take a look, and guide you from there.

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