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currentj's avatar
currentj
Helpful | Level 5
2 years ago

Dropbox freezes and crashes my file explorer.

Hello, I am having trouble with dropbox working through my Windows file explorer.  For some reason, within the last week every time I try to navigate to one of my dropbox files the file explorer cr...
Desktop
Windows
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Hmm, I see. Are you still having trouble with the Windows update shown in your first screenshot?

 

What if you uninstall the Dropbox app, while your antivirus is still off, restart your computer, and then install the Dropbox app again?

dhannah's avatar
dhannah
Helpful | Level 5
10 months ago

Thanks Nancy.

 

Before I try that, I'd like to mention that when I am trying to save a file (either through Microsoft word or my pdf editors or any other application) my navigation through Dropbox is seamless and for some reason I'm not having those same Dropbox issues. It's only when I'm navigating through Windows Explorer.

Does that give you any additional ideas? If not, I can try what you suggested above.

 

Thanks

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    10 months ago

    Thanks for letting me know about that! It’s not necessary that everything related to Dropbox will be lagging, in this case. If you try the steps I sent you above though, and the issue still persists, then I’m happy to investigate this further and isolate the issue more.

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