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Forum Discussion
Dropbox freezes and crashes my file explorer.
Hello,
I am having trouble with dropbox working through my Windows file explorer. For some reason, within the last week every time I try to navigate to one of my dropbox files the file explorer cr...
A couple weeks ago I noticed that when I'm in the Dropbox folders on my Windows Explorer, the folder open very slowly and navigation has a huge lag. This is problematic as going through a folder system takes ~10 times longer than it needs to.
I've searched some other solutions online and the main solution that many forums are suggesting is an issue with Apple iCloud on their computers; however, I do not have iCloud on my computer and have just uninstalled all Apple related Apps that I had on my computer, which were few. There has been no change in how quickly I can load the folders after uninstalling them.
Some potentially relevant information:
Windows 10 Pro
Dropbox App installed on my Computer (v190.4.6383)
Connected to my work Dropbox (Dropbox Standard)
Connected also to my personal Dropbox (Dropbox Basic)
Google Drive installed on my Computer; however, I'm only syncing my Documents folder
I tried to update my computer but I'm having issues with a security update (see below). Not sure if that's causing the issue with the Dropbox folders or not. I've restarted my computer twice and still get the same error message.
I have the exact same problem. Navigating my local Dropbox folders on Windows 10 is painfully slow (using arrow keys to scroll through files, etc). It is as though I'm navigating an online cloud interface, not a local directory. This started just a couple of weeks ago and has really degraded the usability of Dropbox.
- Walter
Dropbox Staff
Hi there William F.5 - sorry to hear about this.
Can you please clarify you're device's exact OS version and the version and status of the Dropbox desktop app as shown in your system tray?
Did you reboot your computer since you first noticed this?
Same here. A few weeks ago we where asked by dropbox to completely reinstall. Before my dropbox always slowed my Windows 10 Explorer, like when I try to access a folder or save a file it took Minutes before I could save the file because the "Save as" Window was "hanging/lagging out". Same with renaming folders. After the re-install Dropbox worked fine for a few weeks until last Friday. Now again, everything is slow and you often can't work with it efficiently. We also work as a team on Terabytes of shared files.
- Nancy
Robert 098, can you send me any ticket numbers you may have from your support convo? I can take a look, and guide you from there.
Same Problem here
- Nancy
Sorry to hear this, e3ecodesign.
Unless you’re on a free Basic plan with more than 3 devices linked, have you tried reinstalling the Dropbox app?
Can you please also take a look at the rest of the suggestions here in this thread and let me know what you’ve tried so far, so that I can help troubleshoot further?
- Nancy
Thanks for reporting this here, @dhannah! Let’s have a look.
First off, I’d like to check how many files are syncing locally within your Dropbox folder. From your post, I get that your personal and Business Dropbox accounts are paired. Are you having this issue with both Dropbox folders or just with one?
Besides that, what’s the current syncing status of the Dropbox app?
Are you noticing the same behavior if you quit the app, as well?
Keep me posted for any updates.
1. Q. How many files am I syncing? A. Many files (~ 1.6 TB); however, these files are mostly "Online-Only". Only a few folders are actually on my drive based on when I use them.
2. Q. Are you having problems with both folders? A. Yes, I'm having issues with both my Business files and my Personal files on Dropbox. The same lagging issue is happening with both. Both accounts are linked to my account and synced to my computer. My personal Dropbox files are all on my computer but my Business files are "Online-Only".
3. Q. What’s the current syncing status of the Dropbox app? A. "Up to date"
4. Q. Are you noticing the same behavior if you quit the app, as well? A. Yes, I tried quitting Dropbox and I'm experiencing the same issues.
Thanks for your help!- Nancy
Thanks for the extra info, dhannah!
- I’d like you to right click on both your Dropbox folders, go to Properties, and send me a screenshot of the next window you’ll see on your screen.
- If the Dropbox app isn’t running, but the same issue persists, then there may be something else going on. Can you please try to open a few other folders on your device (irrelevant to Dropbox), which also contain a lot of files, and let me know if they load right away?
