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Forum Discussion

currentj's avatar
currentj
Helpful | Level 5
2 years ago

Dropbox freezes and crashes my file explorer.

Hello, I am having trouble with dropbox working through my Windows file explorer.  For some reason, within the last week every time I try to navigate to one of my dropbox files the file explorer cr...
Desktop
Windows
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey currentj, sorry to hear about this.

 

Could you please let us know your computer's exact OS version and the version of the desktop app installed there as well?

 

Are you running any 3rd party apps when you notice the crashes you mentioned by the way?

 

Let us know more and we'll take it from there. 

Chris_Petersen's avatar
Chris_Petersen
Explorer | Level 4
2 years ago

Mine is doing something similar since the last update of Dropbox (Sept 8, 2023) and the latest Windows 10 Update a couple of day later.

Mine will reset the file explorer when selecting the file explorer with the mouse. It also will do that if I select a file folder on the computer or try to rename a file. It will happen every other pick. If I use Win-E or the hot button on my computer keyboard, it will work fine.

I uninstalled Dropbox completely and the issue disappeared. When I re-installed Dropbox, it came back. It does not mater if Dropbox is running or not.

It does it as long as it is just installed.

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi there Chris_Petersen, sorry to hear about this.


    Could you please clarify the exact OS version of your computer and the version of the Dropbox desktop app installed there as well? 

     

    Any additional information or even screenshots (better yet, a short recording of you reproducing the issue) are more than welcome.

    • Chris_Petersen's avatar
      Chris_Petersen
      Explorer | Level 4
      2 years ago

      I don't have an app that records the screen actions at the moment.

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey Chris_Petersen! Hope you’re doing well. 

         

        Just a clarification; when saying you reinstalled your Dropbox app, did you perform a basic or an advanced reinstall? 

         

        If you just did a basic reinstall, can you also perform an advanced one and let me know how it goes?

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