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Forum Discussion

currentj's avatar
currentj
Helpful | Level 5
2 years ago

Dropbox freezes and crashes my file explorer.

Hello, I am having trouble with dropbox working through my Windows file explorer.  For some reason, within the last week every time I try to navigate to one of my dropbox files the file explorer cr...
Desktop
Windows
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey currentj, sorry to hear about this.

 

Could you please let us know your computer's exact OS version and the version of the desktop app installed there as well?

 

Are you running any 3rd party apps when you notice the crashes you mentioned by the way?

 

Let us know more and we'll take it from there. 

currentj's avatar
currentj
Helpful | Level 5
2 years ago

OS Name Microsoft Windows 10 Home

Version 10.0.19045 Build 19045

 

Dropbox 

 

No 3rd party apps that I am aware of.  It seems to happen when I try to open, move, or rename any of the dropbox content.

 

  • Calvin2DBX's avatar
    Calvin2DBX
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey currentj, thanks for the additional info!

     

    I'm chiming in here to see if we can narrow this down further.

     

    I'd like you to quit the desktop app and see if you can replicate this behavior when Dropbox is not running. 

    • currentj's avatar
      currentj
      Helpful | Level 5
      2 years ago

      It still freezes when I select a file to open in my dropbox folder.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Thanks for the update, currentj.

         

        If you're having the same issue with the app closed, that would indicate that this isn't really a Dropbox issue.

         

        I'm sure you've already tried this, but if not, can you also restart your computer, to see if that helps?

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