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Forum Discussion

currentj's avatar
currentj
Helpful | Level 5
2 years ago

Dropbox freezes and crashes my file explorer.

Hello, I am having trouble with dropbox working through my Windows file explorer.  For some reason, within the last week every time I try to navigate to one of my dropbox files the file explorer cr...
Desktop
Windows
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey currentj, sorry to hear about this.

 

Could you please let us know your computer's exact OS version and the version of the desktop app installed there as well?

 

Are you running any 3rd party apps when you notice the crashes you mentioned by the way?

 

Let us know more and we'll take it from there. 

  • currentj's avatar
    currentj
    Helpful | Level 5
    2 years ago

    OS Name Microsoft Windows 10 Home

    Version 10.0.19045 Build 19045

     

    Dropbox 

     

    No 3rd party apps that I am aware of.  It seems to happen when I try to open, move, or rename any of the dropbox content.

     

    • Calvin2DBX's avatar
      Calvin2DBX
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey currentj, thanks for the additional info!

       

      I'm chiming in here to see if we can narrow this down further.

       

      I'd like you to quit the desktop app and see if you can replicate this behavior when Dropbox is not running. 

      • currentj's avatar
        currentj
        Helpful | Level 5
        2 years ago

        It still freezes when I select a file to open in my dropbox folder.

  • Chris_Petersen's avatar
    Chris_Petersen
    Explorer | Level 4
    2 years ago

    Mine is doing something similar since the last update of Dropbox (Sept 8, 2023) and the latest Windows 10 Update a couple of day later.

    Mine will reset the file explorer when selecting the file explorer with the mouse. It also will do that if I select a file folder on the computer or try to rename a file. It will happen every other pick. If I use Win-E or the hot button on my computer keyboard, it will work fine.

    I uninstalled Dropbox completely and the issue disappeared. When I re-installed Dropbox, it came back. It does not mater if Dropbox is running or not.

    It does it as long as it is just installed.

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi there Chris_Petersen, sorry to hear about this.


      Could you please clarify the exact OS version of your computer and the version of the Dropbox desktop app installed there as well? 

       

      Any additional information or even screenshots (better yet, a short recording of you reproducing the issue) are more than welcome.

      • Chris_Petersen's avatar
        Chris_Petersen
        Explorer | Level 4
        2 years ago

        I don't have an app that records the screen actions at the moment.

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