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gamorofi7's avatar
gamorofi7
Explorer | Level 4
3 years ago

Dropbox android app stopped working on my pixel 4. The app crashes after first attempt to loging and then it will not open anymore. I tried to clear caches, uninstall, reboot and reinstall and trying to open the app with cellular data. Nothing worked.
Thanks in advance,

Gerard

  • MrNomad's avatar
    MrNomad
    Helpful | Level 5
    3 years ago

    I'm having this same issue, both on my phone and my wife's phone. Both are Pixel 5a phones. I suspect an issue with the latest Android security update that arrived just a couple days ago.

     

    Steps already attempted:

    Clear cache

    Clear all data

    Uninstall Dropbox app

    Reinstall Dropbox app

     

    After reinstalling logging in works, as does the request for 2FA, but at that point the app closes. Each time after that any attempt to open Dropbox just results in it closing. 

    • gamorofi7's avatar
      gamorofi7
      Explorer | Level 4
      3 years ago
      Yes I suspect it is related to the lastest Pixel security update. Same behavior on my Pixel 4
      • tjsainsb's avatar
        tjsainsb
        New member | Level 2
        3 years ago

        Dropbox is crashing on my Pixel 3a after the Android 12 update.  I've tried clearing cache and storage, uninstalling, restarting and reinstalling.

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago
    Hey gamorofi7, thanks for the detailed report!

    Since you've already done some troubleshooting on this, may we reach out via email to have a further look internally?

    Thanks!
      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago
        No worries, I've just sent you an email, so make sure you check your inbox!

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