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Carlo C.'s avatar
Carlo C.
New member | Level 2
10 years ago

Dropbox does not appear on tray box, does not start at start up, does not sync files - Windows 7

I have the latest version of Dropbox 3.2.6. Its been about 3 days that dropbox wont work on one of my systems running Windows 7. It was working and syncing fine a few days ago. Now I try to check it ...
Desktop
Setting up the apps
Windows
  • tradeshowjoe's avatar
    tradeshowjoe
    8 years ago

    I have been struggling with this as well. Finally resolved!!!!!!!!!!! I had given up all together. Today I plugged my phone into my cpu to transfer photos manually. When I got done a Dropbox window opened up asking me to sign in. Once I did, the computer started syncing, and I am back to working just fine!

  • shawncoons's avatar
    shawncoons
    8 years ago

    Same problem. Right-clicking on Dropbox and Running as Administrator worked for me.

  • Jane's avatar
    Jane
    8 years ago
     
    Thanks for the swift reply!
     
    Just a quick question here to determine the case. Can you access the website version of Dropbox from the same network or are you having issues connecting to the website as well? Seems like a firewall, security program, proxy or VPN is blocking the Dropbox desktop. Can you make sure that these steps are followed for the configuration of your firewall and that the domains listed here are allowed or whitelisted? 
     
    Secondly, could you reply here with a screenshot (omitting personal info) of what you're seeing? It would be really helpful in locating the case. 
     
    Will be awaiting your message here! 
     
    Warm regards, 
    JaneA
  • wheeler47's avatar
    wheeler47
    8 years ago
    Uninstalling, rebooting, reinstalling with the Firewall turned OFF worked for me. Thnx!
  • Ralf L.'s avatar
    Ralf L.
    8 years ago

    A reinstall fixed it for me.

resistance's avatar
resistance
Explorer | Level 4

Thanks, "Run as admininstrator" worked for me. (Caveat:  I have not tried to reboot and see whether it starts automatically).

 

Details:

Windows 10

Error message on startup:  

    See the logfile 'C:\Program Files (x86)\DropBox\Client\Dropbox.exe.log' for details

Uninstall / reinstall did not help.

Has been running fine on this computer for years.

 

Again, thanks for the run as administrator tip.

 

resistance's avatar
resistance
Explorer | Level 4
8 years ago

Update:  "Run as administrator" manually did work, but regrettably,  it did not survive a reboot. 

Same error message.

Yes, I can "Run as administrator" manually again, but that is nto a viable long term solution.

 

 

I sent a request to DropBox support for more info.

 

 

  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    8 years ago

    Hey resistance, 

     

    Thank you for getting in touch with us here!

     

    Happy to help you with this. Can you please let me know your ticket ID, so that I follow-up on that? 

     

    Looking forward to hearing back from you!

     

    Kind regards, 

    JaneA

    • resistance's avatar
      resistance
      Explorer | Level 4
      8 years ago

      Ticket number 5622006, agent Monica.   

       

      Thank you

      • Jane's avatar
        Jane
        Icon for Dropbox Staff rankDropbox Staff
        8 years ago

        Hey resistance, 

         

        Thank you very much for following-up here, truly appreciated. 

         

        We can see our agent has reached back out to you and requested more information. Can you please check your email inbox for their reply and let us know if you're unable to locate it? 

         

        Hope this gets resolved soon!

         

        Kind regards, 

        JaneA

         

         

         

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