You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

jedwin's avatar
jedwin
Explorer | Level 3
3 months ago

Dropbox Desktop does not install in computer with Windows 11 Pro

Dropbox for Desk top downloads but does not install. Error message comes saying, "There is no internet connection" This is baffling. This seems to bemore than 2 year old problem but not fixed for this long. What to do? 

Desktop
Dropbox Pro
Install
Windows
  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    3 months ago
    jedwin wrote:

    Dropbox for Desk top downloads but does not install. Error message comes saying, "There is no internet connection"

    Most likely there's something on your computer or network that's blocking access to Dropbox. Try to temporarily disable any antivirus or firewall that may be active and try again.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!