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Jane42's avatar
Jane42
Explorer | Level 4
5 years ago

Dropbox desktop app won't load anymore on Windows 10

 My desk top Windows 10 Dropbox app worked okay until 10 July. It is version 100.4.409. It now says it won' t load because it needs a QT plug in. I have tried uninstalling the app but it won't uninst...
Desktop
Error Messages
Setting up the apps
Windows
  • anonymous's avatar
    anonymous
    5 years ago

    Hello again Jane42 

     

    Ok. Lets go back to square one, un-installing and re-installing the app. In your first reply/original inquiry, you said that you couldn't un-install and re-install the app for some reason. Have your tried a Forced Un-install (please note that a forced un-install is different than a regular un-install)? If not please follow the steps on this page https://appuals.com/how-to-uninstall-programs-on-windows-10-that-wont-uninstall/. I hope this helps!

     

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Jane42's avatar
Jane42
Explorer | Level 4

Thanks very much for this advice Patrick. Sorry for the delay in replying but it took me quite a while to get through all the proposed steps (as detailed below) but no joy I'm afraid. I still get the error message. Maybe Windows Support could help me to uninstall and reinstall Dropbox to the current version?

 

I ran the troubleshooter but it didn't show any problems. Then i went though the 7 steps shown in https://windowsreport.com/dropbox-keeps-crashing/

 

1. I initially switched about AVG free anit virus software and then uninstalled it. Error message still showed after rebooting.

2. I do not have TuneUp Utilities installed.

3. I tried to run the command prompt suggested but got a message that access is denied and it failed to process 1 file.

4. I ran the SFC tool. It found some corrupt files and repaired them. Error message still showed after rebooting.

5. I ran the system restore tool. it only had one restore point, 12 July, and that is after the problems with Dropbox arose. but I ran it anyway but it couldn't complete it because "System service exception".

6. I don't want to try the UWP version, i want the current version to work.

7. Troubleshooter didn't show up any problems.

8. i have checked with ZoneAlarm (free version) which provides my firewall and the Dropbox program is a trusted one and not blocked. I don't use the Windows Defender Firewall

 

anonymous's avatar
anonymous
5 years ago

Hello again Jane42 

 

Ok. Lets go back to square one, un-installing and re-installing the app. In your first reply/original inquiry, you said that you couldn't un-install and re-install the app for some reason. Have your tried a Forced Un-install (please note that a forced un-install is different than a regular un-install)? If not please follow the steps on this page https://appuals.com/how-to-uninstall-programs-on-windows-10-that-wont-uninstall/. I hope this helps!

 

------

:heart:Did this post help you? If so please mark it for some Kudos below. 

:white_check_mark:Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.

:arrows_counterclockwise:Did this post not resolve your issue? If so please give some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 

  • Jane42's avatar
    Jane42
    Explorer | Level 4
    5 years ago

    Thanks Patrick that did the trick and I was able to uninstall and reinstall Dropbox which now loads. Hurrah! Unfortanately it now won't sync. When I added my PC DESKTOP-HOO9CSU it seems to think this is different from the previous one and now extra files on my PC have weird names like "money (DESKTOP-HOO9CSU's conflicted copy 2020-07-14)"  which haven't synced to my phone or Ipad. Should I delete the old unsynced files on the website?  Or should I delete all the files on my PC (having saved them somewhere else first!) and then put them back in again? 

  • Jane42's avatar
    Jane42
    Explorer | Level 4
    5 years ago

    Thanks Caspar but the previous solution has worked.

  • Jane42's avatar
    Jane42
    Explorer | Level 4
    5 years ago

    Thanks Patrick. I've now resolved the sync issues. Thanks very much indeed for your help in solving this problem

  • anonymous's avatar
    anonymous
    5 years ago

    Jane42 

     

    Happy to help!

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