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Forum Discussion

LisaBee's avatar
LisaBee
Helpful | Level 5
4 years ago

Dropbox desktop app (NOT S mode)

Everytime I  try any link to download the dropbox desktop app, the only file I get is for S mode. I am NOT running in S mode. How do I get the regular desktop app for Windows? Every location I've...
Desktop
Setting up the apps
Windows
  • LisaBee's avatar
    LisaBee
    4 years ago

    Hi Walter -- thanks for the quick response. I did previously find a similar link somewhere, but didn't get a successful install. Then, after over 10 install/uninstalls and several reboots, the small file did finally work. I tried so many different things, there's really no telling what exactly made it finally successful. Except that I did have a few friends watching me on zoom, and that always seems to make a difference when someone's actually watching! 😉  But I will say that there are quite a handful of people out there who have posted that they had the exact same issue. The file would only install S Mode, and then after lots of tinkering, it finally installed correctly. I don't know that anyone has been able to post a definitive solution as to what exactly caused it to finally work. Hopefully, if someone else sees this post, they'll give your download a shot before spending hours/days trying to figure out why they can only get S Mode installed.

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
Hey there LisaBee, thanks for joining our Community!

Could you please try the offline installer from this page and let me know the results?

Thanks!
NEShipley's avatar
NEShipley
New member | Level 2
2 years ago

Hi Walter,

 

Would you please share the link again?  I just got a surface pro x with windows 11 (not s mode) and it will only let me download Dropbox lite.  

 

Many thanks,

Noelle

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi NEShipley, I hope you're doing well! 

     

    If the device isn't in S mode, then you should be able to download our stable version using this link.

     

    Let me know if you face any issues, or have any questions! 

    • NEShipley's avatar
      NEShipley
      New member | Level 2
      2 years ago
      Is it the same for a Surface Pro X with ARM processor?
  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    2 years ago
    NEShipley wrote:

    I just got a surface pro x with windows 11 (not s mode) and it will only let me download Dropbox lite.

    The Surface Pro X uses a Microsoft SQ processor which is an ARM-based processor. The Dropbox desktop application is not yet compatible with ARM-based processors. They're working on a Beta release but there's no ETA at the moment. You can follow this thread for more information.

    • NEShipley's avatar
      NEShipley
      New member | Level 2
      2 years ago
      Just wondering, how late my have they been working on it.

      Thank you for getting right back to me.

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