We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

d is's avatar
d is
Explorer | Level 3
3 years ago

dropbox.com is not available via the Internet provider, but OK via mobile

Hi, I have Dropbox app on 2 work PCs. Thus I keep my data sync-ed. Suddenly I've noticed that the data is out of sync. The Dropbox app is not reaching the cloud data. I've tried to connect to w...
Account Access
Security
Setting up the apps
Web
  • Walter's avatar
    Walter
    3 years ago

    Hi all, could you try the suggestion outlined here and let us know if it improved matters for you at all?

Mavamaks's avatar
Mavamaks
Explorer | Level 3

My IP adres was blocked by dropbox.How to solved this problem?

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hey Mavamaks, sorry to hear you're having issues with this.

 

I just merged your post under this thread as they seem similar. 
 

Can you please let us know if you've contacted your ISP about this and where exactly you're located at the moment?

 

Any additional information is more than welcome!

  • Mavamaks's avatar
    Mavamaks
    Explorer | Level 3
    3 years ago
    Hi, thanks for your reply. Yes , my situation is the same. I call my provider, they can connect with dropbox.com , but I cannot . They say me that problem with communication dropbox and my home IP address. I can connected in my dropbox account via mobile net only. I am from Ukraine ip 194.54.163.183
    • fraserka's avatar
      fraserka
      New member | Level 2
      3 years ago

      So I have a colleague in Ukraine ... we was able to get on Dropbox on 5.31 ... but was unable to get on today (not even when I sent him a link to upload to).   Anyone found a work aroud?

       

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Hi all, could you try the suggestion outlined here and let us know if it improved matters for you at all?

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!