We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.
Forum Discussion
"Dropbox cannot start / Dropbox ran into a connection issue" error (macOS Monterey)
Hi, Dropbox app used to load at startup and work smoothly on my Mac but since a few weeks Dropbox can’t load at startup, giving the following error dialog: "Dropbox cannot start / Dropbox ran into...
Hi guys, trying to login and can't. Using an old Mac that a colleague was logged into and dropbox won't launch and let me log in. Here' the error message:
bn.BUILD_KEY: Dropbox
bn.VERSION: 185.4.6054
bn.constants.WINDOWS_SHELL_EXT_VERSION: 67
bn.is_frozen: True
machine_id: b2a83de0-3708-522a-8ee9-6fdaf2e4b433
pid: 654
ppid: 1
uid: 502
user_info: pwd.struct_passwd(pw_name='***', pw_passwd='********', pw_uid=502, pw_gid=20, pw_gecos='*** ***', pw_dir='/Users/***', pw_shell='/bin/bash')
effective_user_info: pwd.struct_passwd(pw_name='***', pw_passwd='********', pw_uid=502, pw_gid=20, pw_gecos='*** ***', pw_dir='/Users/***', pw_shell='/bin/bash')
euid: 502
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'sinead', '_nsurlstoraged'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'sinead', '_nsurlstoraged'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/***'
appdata: '/Users/***/.dropbox/instance2'
real_path='/Users/***/.dropbox/instance2'
not found
parent not found
dropbox_path: None
not found
parent not found
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=502 gid=20
parent mode=0o40755 uid=502 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/5r/xc6ktg6557733zb6wsfz4qrm0000gp/T'
real_path='/private/var/folders/5r/xc6ktg6557733zb6wsfz4qrm0000gp/T'
mode=0o40700 uid=502 gid=20
parent mode=0o40755 uid=502 gid=20
Traceback (most recent call last):
File "desktop/dropbox/client/main.py", line 1282, in safe_makedirs
File "desktop/dropbox/fsutil.py", line 706, in safe_makedirs
File "../mac_x86_64_dropbox_virtual_env/lib/python3.8/os.py", line 213, in makedirs
File "../mac_x86_64_dropbox_virtual_env/lib/python3.8/os.py", line 213, in makedirs
File "../mac_x86_64_dropbox_virtual_env/lib/python3.8/os.py", line 223, in makedirs
PermissionError: [Errno 13] Permission denied: '/Users/***'
During handling of the above exception, another exception occurred:
Traceback (most recent call last):
File "desktop/dropbox/client/main.py", line 8106, in main_startup
File "desktop/dropbox/client/main.py", line 2738, in initialize
File "desktop/dropbox/client/main.py", line 1683, in startup_low
File "desktop/dropbox/client/main.py", line 1291, in safe_makedirs
File "desktop/dropbox/fsutil.py", line 706, in safe_makedirs
File "../mac_x86_64_dropbox_virtual_env/lib/python3.8/os.py", line 213, in makedirs
File "../mac_x86_64_dropbox_virtual_env/lib/python3.8/os.py", line 213, in makedirs
File "../mac_x86_64_dropbox_virtual_env/lib/python3.8/os.py", line 223, in makedirs
PermissionError: [Errno 13] Permission denied: '/Users/sinead'
- Rich
Super User II
Marie Starr wrote:
Using an old Mac that a colleague was logged into and dropbox won't launch and let me log in.
What version is your operating system?
