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Forum Discussion
Dropbox became very slow and freezes after iOS 12 update
After the update to iOS 12 on my iPhone 7 Dropbox started to behave really bad. It freezes very often, minutes of charging time to just show me a portion of the files in the folder I’m working on. Alr...
Quick update on this: it appears that this primarily affects users with many (at least 25 or so) starred files. We have identified the cause and fixed the issue.
The fix will be in Dropbox for iOS v120, going out early next week (around Nov 6).
Thank you very much to those of you who wrote in and contributed by giving detailed descriptions of the issue, and extra thanks to those who sent in videos and crash logs.
Walter
Dropbox Staff
Dropbox StaffHey there Marcocap - sorry to hear that!
Could you please try to clear the cache on your app and then sign out and back into your Dropbox account? To do this:
1. Navigate to the “Personal” tab
2. Tap the gear icon :gear: in the upper-left corner of the screen
3. Select “Clear Cache”
Once this is done then please ensure you log out of the Dropbox application, then restart your device and log back in again.
If that does not improve the app's functionality, please log a ticket with our team so we can have a look into this internally with all of our tools available. Alternatively, I could reach out to you via email to the address you use for your forum's profile.
In either case, please keep me posted.
- I’ve had all the issues since the iOS update and none of the solutions suggested here have helped. Has Dropbox been tested with the latest update?
- Walter
Hey there Jonreid - sorry to hear that.
If you have already updated our app's version (it's 116.2 for iOS users) while also making sure you've logged out and in again after clearing your app's cache, I would suggest that you logged a ticket with our support team so we can look into this internally with all of our tools available.
In any case, let me know how it goes and happy Monday!
- Thanks for the reply. I tried all the suggested methods here and none worked. I then found a solution that worked for me suggested in an iOS forum. Add Dropbox to the Files app. I’m not sure why that works, but Dropbox is now working like it did in the good old days.
- I tried (I had to try 3 times because it was stacking both in the cache clearing and the logout process) and now it seems to work properly.
I’ll test it in the next days and I’ll come back to this post if something bad happens again!
Thank you for your super fast support!
MarcoI cleared the cache and it helped...for about 2 days. Dropbox since iOS 12 locks up, kicks me out of the app. Photos take forever to appear...if they ever do at all. What is going on?
- Same for me...
