You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

JasonC32's avatar
JasonC32
Explorer | Level 3
4 months ago

Dropbox Backup: external drives not showing up in the desktop app

Hi, I'm trying to use Dropbox backup to constantly pull information from two external drives when they are modified and back them up onto my Dropbox account. When I go in to set this up through the d...
Desktop
Dropbox Backup
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
4 months ago

Hi @JasonC32- sorry to hear you're having issues with this.

 

Could you please let us know the format of your external drives? Have you ensured that they're supported  for the Dropbox Backup feature? 

 

Let me know and we'll take it from there. 

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!