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Forum Discussion
Dropbox App won't open in macOS Monterey
I have installed the Dropbox App in my macOS Monterey and it won't open. I have tried everything, from updating all software updates, to uninstalling and reainstalling the app. I have allowed Dropbox...
Hannah
Dropbox Staff
Dropbox StaffHey galtieroussel36, thanks for posting to the Dropbox Community.
Can you please hover over the Dropbox icon in your menu bar on the affected computer and let me know the sync status and version of the app?
Thanks in advance!
Hi Hannah, thank you so much for your swift reply, this is very much appreciated. I have been using Dropbox in my small office for quite some years and it's disorienting not to be able to use it anymore. This morning the same thing happened on my other Appel (on Monterey as well). Here's the screenshot of what it gives when I hover the icon on the menu bar.
thanks so much for any advise you could give me.
Cristina
- Hannah
Thanks for the update, galtieroussel36!
Just to confirm, if you go to your security page here, do you see that you currently have 3 devices connected to your account or more than 3?
Hi Hannah, thank you for your reply. Here's what I get when I go to the security page. the desktop app is only working on one Apple which is running on Catalina.
- Megan
Hey galtieroussel36, thanks for letting us know more!
As a test, can you try to temporarily disable any antivirus/firewall or security software running on your machine, along with any other 3rd-party apps you may have on your device?
Is it possible that you have any ISP/router settings that could be restricting traffic to the following Dropbox domains?
