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Forum Discussion

vdenhoffer's avatar
vdenhoffer
Helpful | Level 5
9 months ago

Dropbox App Will Not Sign In to Personal Dropbox

I have a business Dropbox account and have linked my personal account. When I attempt to connect my computer to the personal account it says it has been connected but then I am unable to complete the...
Desktop
Dropbox Basic
dropbox business
Install
Mac
Setting up the apps
  • vdenhoffer's avatar
    vdenhoffer
    9 months ago

    Thanks Megan, the number of devices attached to my account was the issue. I removed the old devices and was able to sign in with my Mac. I really appreciate your help!

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hey carrietan, thanks for clarifying! 

 

You mentioned that you tried contacting our Support team. Is it possible that you have a ticket number reference, in order for me to check the troubleshooting steps you've followed? 

carrietan's avatar
carrietan
Explorer | Level 3
9 months ago

Sure. Ticket #23428269. I have also sent a screen recording via email to the customer service agent.

  • carrietan's avatar
    carrietan
    Explorer | Level 3
    9 months ago
    Hi Megan,
     
    I am writing to let you know that the problem is solved!
    I decided to unlink and link my two devices (mobile phone and Macbook Air) for the nth time tonight, and suddenly the prompt worked and I could finally complete the sign in process via the Dropbox app in my laptop.
    Not sure what happened and how it was suddenly resolved but thank you for attending to my query. 
     
    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      9 months ago

      We're glad to hear it's sorted for both of you now and thanks for keeping us in the loop too vdenhoffer & carrietan - most appreciated.

       

      Have a lovely week ahead and see you around the Community! 

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