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Forum Discussion

magnumuk's avatar
magnumuk
Explorer | Level 3
2 years ago

Dropbox app. will not connect to internet.

Hi, I upgraded my iMac to OSX 11.7.2 (Big Sur) a while ago, and since then I have been unable to log in to my account in the Dropbox app.  My Dropbox app, is v163.4.5456.  On Mac OSX (High Sierra) ...
Desktop
Error Messages
Mac
Setting up the apps
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey MWCShopper, are you using a free Dropbox account?

 

If so, is it possible that you've exceeded the limit of 3 connected devices on your account that's why you're having this issue?

 

You can see all your connected devices at the bottom of this page.

MWCShopper's avatar
MWCShopper
Explorer | Level 3
2 years ago

Thank you for the suggestion, but no, I only have two listed. When I started troubleshooting my problem, I deleted my Mac computer thinking that could be the issue. In my process of trying to connect it has not re-added the Mac to the list.

 

Thank you again.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Thanks for the update here!

     

    Can you try our offline installer, to see if that does the trick?

  • MWCShopper's avatar
    MWCShopper
    Explorer | Level 3
    2 years ago

    I had tried the offline installer. Your link took me to a different version than what I had, so I tried it. Still got the No Internet Connection error.

    What I had was: 164.4.7914

    What your link was; 165.4.4300

     

    Thanks for the suggestion.

    MWCShopper.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Thanks for that, MWCShopper and happy Monday.

     

    Can you send us a screenshot of any error messages that you're getting, so we can have a visual of the situation as well?

  • MWCShopper's avatar
    MWCShopper
    Explorer | Level 3
    2 years ago

     I do not have a problem with the app on my Windows computer, just my Mac. When I launch the app, just to try and troubleshoot, I renew the TCP/IP address and launch my web browser and search the web to make sure I have a good connection. Then launch DropBox app and get this message with the Dropbox window when opened- Starting   Starting.

    Thank you!

    Thank you!

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Thanks for the info, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

  • MWCShopper's avatar
    MWCShopper
    Explorer | Level 3
    2 years ago

    Yes, that would be fine.

     

     

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Thanks, I've sent you an email, please could you reply to it as soon as possible!

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