You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

paulmalc's avatar
paulmalc
Explorer | Level 3
5 months ago

Dropbox app on Macbook Pro M1 using high RAM.

Hi Dropbox is running considerably high RAM, and has done for some time. By looking at the forum it seems to be a constant problem - what can I do to reduce this? It is by far the most RAM intensiv...
Desktop
Mac
Storage space
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi paulmalc, I hope you're doing well!

 

As a first troubleshooting step, it'd be nice if you had a look at this Help Center article.

 

Also, feel free to let me know the syncing status of your app, along with how many files exist within locally in your Dropbox folder. 

 

You should be able to check the "Get info" and see there. 

 

Can you check, and keep me posted? Thanks!

paulmalc's avatar
paulmalc
Explorer | Level 3
5 months ago

Hi - thanks.

 

The number of files was sent over already, plus I have already mentioned the bulk of the data is cloud only.

 

Its a constant issue with DB.

 

thanks

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    5 months ago

    Hey paulmalc, did you have a chance to check for the app's syncing status, and if so what did you find? 

     

    When did this start happening on your end? 

    • paulmalc's avatar
      paulmalc
      Explorer | Level 3
      5 months ago

      Hi - the syncing is up to date. As I mentioned before, there are very few adjustments to the files each day.

       

      This has been going on for about a year but really sick of it now. 

       

      Before someone sends me the this article (https://help.dropbox.com/installs/high-cpu-usage) again, it is RAM, not CPU, and even though there are 75k files that may be sync'd which is well below the reported 300k files that suggests RAM impact.

       

      Appreciate this being solved.

       

      Thanks

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        5 months ago

        Hey paulmalc. Hope it’s alright if I jump in. 

         

        I was looking into our system and I can see you’ve been in touch with our support team about this. I’ve attached your convo here in the same email thread, so that they can see what you’ve already mentioned on the forum.  

         

        I can see you’ve replied to their latest email, so they’ll get back to you as soon as possible.

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