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Daniella1's avatar
Daniella1
New member | Level 2
4 years ago

DropBox App not opening. Only Finder opens.

I work on a Mac. Whenever I click the Dropbox desktop app, finder opens instead of the app. Because of this I also cannot get to the preferences of the app either. Even if I right click the app on th...
Desktop
Mac
Setting up the apps
  • aewen's avatar
    aewen
    4 years ago

    I had to restart my computer to get the Dropbox app to open (in order to get to preferences), but I was able to change it to opening on the Desktop app, so I am hoping that worked! 

Marcellon's avatar
Marcellon
New member | Level 2
I was able to get to preferences by clicking the Dropbox icon on the top bar and clicking my picture and then selecting preferences. I deselected all the items and thought that would put all those items online only. They are still on my hard disk. Do I have to erase all these documents and folders?
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hi Marcellon, welcome to our Community! 

 

Can you clarify a bit more as to the settings and items you unchecked during this process? 

 

Which feature are you referring to? Provided you're talking about Smart sync, you would need to follow these steps in order for your content to be online only. 

 

Let me know more. 

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