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pawelb's avatar
pawelb
New member | Level 2
5 months ago

Dropbox app for Windows non functional, stuck at "starting"

Hello, Since yesterday, my team (8 users) are encountering problems with Dropbox app for Windows, systems are Windows 10 and Windows 11 so I assume it's not related with any system issues. After ...
Desktop
dropbox business
Windows
pawelb's avatar
pawelb
New member | Level 2

Hello, thank you for the response.

The app version is 202.4.5551, syncing status is "Starting" since 4 hours.

I will try to reinstall the app. Do I need to recreate a local folder? Asking, since Dropbox data is about 800GB in millions of files.

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
5 months ago

Hey pawelb, no need to recreate the local Dropbox folder. 

 

You can simply follow these steps to uninstall the app, and then re-install the app again. 

  • pawelb's avatar
    pawelb
    New member | Level 2
    5 months ago

    Hello, thank you for the information. At the moment I have tried:
    - Clearing the cache.
    - Restarting both the Dropbox application and the computer.
    - Re-logging the user.
    - Creating a new folder with the files.
    - Reinstalling the Dropbox application.

    Reinstalling Dropbox in 200.4.7134 version seems to fix the issue, so probably that's the issue with the current version.

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      5 months ago

      Do you happen to be running any security programs on your computer like an antivirus, or a VPN/proxy setting perhaps pawelb? 

      • pawelb's avatar
        pawelb
        New member | Level 2
        5 months ago

        Hello,

        Tried disabling all AV software, nothing helped. VPN not enabled, no proxy. Today problem is back, the app self updated. Tried also uninstalling Windows updates that were installed last week - no success.

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