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Forum Discussion

bcgirton's avatar
bcgirton
Helpful | Level 6
2 years ago

Dropbox Android will not automatically upload camera pictures over NordVPN

Today I noticed that Dropbox Android will not automatically upload camera pictures over NordVPN. It claims that I am offline, when I actually have a fast, stable connection to the internet.  Is anyon...
Android
Camera uploads
Mobile
Setting up the apps
mockswede's avatar
mockswede
Explorer | Level 3

As of May 27th, 2023, Drop Box has not auto updated photo files since I activated the Nord VPN mopile app on my Samsung S22 at the beginning of the month.  Also indicated that I'm OFFLINE with WiFi when I am connected.

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey mockswede, sorry to hear you're having issues with this.

 

Can you let us know your device's exact OS version and the version of the Dropbox mobile app installed there as well?

 

Have you tried another wifi or doing it via cellular data perhaps? 

  • mockswede's avatar
    mockswede
    Explorer | Level 3
    2 years ago

    About cellphone:

    Samsung S22 Galaxy

    One UI version 5.1

    Android ersion 1.3

    Google Play system update April 1, 2023

    Baseband version S901U1UES2CWD3

    Model SM-S901U1

    Model Code  SM-S901IZKEUSC

    Kernel Version 5.10.136-android12-9-26203684-absS901U1UES2CWD

    Build Number TP1A.220624.014.S901U1UES2CWD3

    KNOX Version 3.9

    Knox API level 36

    Knox ML 1.3

    DualDAR 1.5.1

    HDM 3.0 - 11D

    Service provider software version SAOMC_SM901U1_OYM_USC_13_0016

    USC/USC.XAA.XAA

    Dot Dot Dot...

     

    Android security patch level May 1, 2023

    HDM 3.0 - 110

     

    DropBox Application software on Samsung S22 Galaxy cellphone

     

    Downloaded from Google Play Store

     

    Version 330.2.2

     

    Need any more DETAILS....?!

     

    This is SUCH a PIA.  NORD VPN mobile is NOT gonna get any recommendations.

     

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey mockswede, can you please make sure you've checked everything in this list of troubleshooting steps, to see if anything helps?

      • mockswede's avatar
        mockswede
        Explorer | Level 3
        2 years ago

        Yeah.  Followed all of those dropbox steps.

         

        Only thing that works is turning of the mobile Nord VPN software on the phone.

  • mockswede's avatar
    mockswede
    Explorer | Level 3
    2 years ago

    "Have you tried another wifi or doing it via cellular data perhaps? "

     

    Really?  I'm gonna do the work for trhe developers?

     

    I need it to work on my WiFi and do NOT need to use up my cellphone DATA capped connection.

     

    I'm NOT a 'roamer' or a 'world traveler'.

     

    Just need this to work AUTOMATICALLY, within my HOME WiFi range, to save cellphone pictures to DropBox, when I'm INrange.

     

    I should NOT have to 'remember' that this POS software needs to be DISABLED when I come home, so that my more important pictures are saved from any unexpected demise of this cellphone, which has NON-removeable internal memory.  Not any SIM or DRAM or SDRAM hard storage within it's CARCASS..

     

    Have a good day.

     

    Thank you for your interest in this pervasive problem between Nord VPN and DropBox

     

     

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