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Forum Discussion
Dropbox Android app not updating Word files
I posted this before, but can't find it.
Dropbox android app not showing changes to my files. When I open the file with the word app, the changes appear, but if, I dont, I'm reading old version...
- Yes. And now I've also figured out that by closing the open Dropbox app in 'open apps' and then reopening dropbox, the updated file appears. Thx.
I replied to your email with screenshots as I don't see how I could attach a screenshot here? Is there a way? I've cleared caches both apps and uninstalled and reinstalled both. The title in Word appears as AAAA20%DOCUMENT and in Dropbox it appears as AAAADOCUMENT. Thanks.
Hannah
Dropbox Staff
Dropbox StaffI haven't actually sent you an email, dluptonmd .
Did you reach out to our support team about this maybe?
If so, can you send me the ticket number of the communication, so I can look it up?
- You did, or how could I have replied to the email? I originally posted
a question/problem in the community. I'm replying and posting this, but just in case, my username is davidupton. Can you check the original post for my description of the problem?? Thanks.- User name is dluptonmd.Thx.
- Hannah
Hey dluptonmd , I have access to the entire thread, but I never sent you an email.
Did you perhaps reply to the email notification about my reply here on the Community?
I wouldn't have received your email reply, if that's the case.
Would you mind attaching the screenshots here? You should be able to see a little camera icon right above the reply box.
