We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here. 

Forum Discussion

JGGB's avatar
JGGB
Helpful | Level 6
2 months ago

Android devices not syncing with my PC

I have Dropbox set up on 3 devices, my Windows PC, an Android tablet and an Android mobile phone. The two android devices are no longer syncing with the main PC app. I have cleared cache via the Drop...
Android
Desktop
Mobile
Sync
Windows
  • JGGB's avatar
    JGGB
    2 months ago

    Yes. All seems ok now. Thank you.

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi JGGB, thanks for bringing this to our attention.

 

Just for clarification, are the Android apps both signed into the same Dropbox account as the PC?

 

What exactly do you see on the mobile app, if they aren't showing any new files from the site or PC?

 

Any other info or screenshots (while hiding personal names) would be helpful!

JGGB's avatar
JGGB
Helpful | Level 6
2 months ago

Thank you for the prompt response. I have 3 devices linked to my free Dropbox account. I can see most files and folders on the PC version but eg two files I have been updating on the PC have not been synd on the android devices for at least a month. 

 

I uploaded some files this am to the android phone DP app and they immediately appeared on the tablet DP app proving that sync between android devices works.

  • JGGB's avatar
    JGGB
    Helpful | Level 6
    2 months ago

    Maybe I'm using DP incorrectly?

     

    On my PC, I go into Dropbox files via Windows File Manager, but I've just realised that the files are stored in c:\\Dropbox\..... 

     

    How do these files get synced to the DP app?

    • JGGB's avatar
      JGGB
      Helpful | Level 6
      2 months ago

      All weird. I went to download the DP Desktop app and every device synced together.

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 months ago

        Thanks for the update, just to check then, are all the files appearing as normal on the Android devices?

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!