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WriterGirl's avatar
WriterGirl
Explorer | Level 3
10 months ago

Desktop App on Mac Sonoma 14 will not open even after reinstall

The desktop app on my Mac won't open. I uninstalled Dropbox and reinstalled it and still get the following message which I can see outlines a problem but as I don't know how to solve it doesn't reall...
Desktop
Error Messages
Install
Mac
  • Nancy's avatar
    Nancy
    10 months ago

    Hi WriterGirl, thanks for posting on the Community!

     

    When saying that you reinstalled the Dropbox app on your device, did you perform an advanced reinstall by any chance?

     

    I’d also like you to take a look at this thread and let me know if it helps with your issue, as the OP was seeing a similar error to yours. 

     

    Let me know how it goes.

WriterGirl's avatar
WriterGirl
Explorer | Level 3

Hi Nancy

initially I tried an advanced reinstall but wasn’t able to complete it. But I followed the instructions you gave and this has now resolved the issue.

many thanks

WG

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
10 months ago

I’m happy to hear that, WriterGirl! I’ll be here, if you need something else.

  • WriterGirl's avatar
    WriterGirl
    Explorer | Level 3
    8 months ago

    Hi again Nancy

     

    Sorry to bother you with the same issue. I've changed my Mac and I'm having the same problem with the desktop app. It won't install. I see from my previous conversation I said that I followed instructions you gave me which made things work, but I'm not sure what they were anymore as there's nothing in this thread that seems to link with them. Do you know what you told me? Hopefully when resolved this won't happen again - I usually keep my laptops for at least 5 years! Thanks for your time

    WriterGirl

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