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Forum Discussion
Desktop App on Mac Sonoma 14 will not open even after reinstall
The desktop app on my Mac won't open. I uninstalled Dropbox and reinstalled it and still get the following message which I can see outlines a problem but as I don't know how to solve it doesn't reall...
Hi WriterGirl, thanks for posting on the Community!
When saying that you reinstalled the Dropbox app on your device, did you perform an advanced reinstall by any chance?
I’d also like you to take a look at this thread and let me know if it helps with your issue, as the OP was seeing a similar error to yours.
Let me know how it goes.
Nancy
Dropbox Staff
Dropbox StaffHi WriterGirl, thanks for posting on the Community!
When saying that you reinstalled the Dropbox app on your device, did you perform an advanced reinstall by any chance?
I’d also like you to take a look at this thread and let me know if it helps with your issue, as the OP was seeing a similar error to yours.
Let me know how it goes.
Hi Nancy
initially I tried an advanced reinstall but wasn’t able to complete it. But I followed the instructions you gave and this has now resolved the issue.
many thanks
WG
- Nancy
I’m happy to hear that, WriterGirl! I’ll be here, if you need something else.
Hi again Nancy
Sorry to bother you with the same issue. I've changed my Mac and I'm having the same problem with the desktop app. It won't install. I see from my previous conversation I said that I followed instructions you gave me which made things work, but I'm not sure what they were anymore as there's nothing in this thread that seems to link with them. Do you know what you told me? Hopefully when resolved this won't happen again - I usually keep my laptops for at least 5 years! Thanks for your time
WriterGirl
