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Snowdrop's avatar
Snowdrop
Explorer | Level 3
12 months ago

Desktop App for Mac not working, stuck in "sync," can't access recent files

My Dropbox desktop app (for Mac) hasn't worked since a recent update - I've tried reinstalling Dropbox and no dice. The Dropbox website says I need the Dropbox Update app but I don't see how to insta...
Desktop
Dropbox Pro
Error Messages
Mac
Snowdrop's avatar
Snowdrop
Explorer | Level 3

Hi @megan - it's been stuck in "syncing" for several days. It's not giving me a number of files, just says "syncing." 

I have no antivirus/firewall/VPN running, have restarted Dropbox 3 times today, and no improvement. Is there anything else I can try? 

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
12 months ago

Hey Snowdrop and Simple, can you check if the Dropbox app has full disk access by following these steps and let me know if that helps?

  • Snowdrop's avatar
    Snowdrop
    Explorer | Level 3
    12 months ago

    @Hannah - the Dropbox app has full disk access. It's still stuck in "Syncing" without a specific number of files, and I still can't open files from my desktop Dropbox folder (so basically can't do any design or client work at the moment -ARGH!!). This didn't help. Is there anything else I can try? 

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      12 months ago

      Hmm, try these steps here to fix your hardlinks and permissions and let me know how that goes, please.

      • Snowdrop's avatar
        Snowdrop
        Explorer | Level 3
        12 months ago

        Hannah - fixed the hardlinks and permissions, restarted my computer, and nothing changed - still stuck in "syncing" with no number of files and I still can't open files from my desktop folders. Please advise. 

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