You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Snowdrop's avatar
Snowdrop
Explorer | Level 3
2 years ago

Desktop App for Mac not working, stuck in "sync," can't access recent files

My Dropbox desktop app (for Mac) hasn't worked since a recent update - I've tried reinstalling Dropbox and no dice. The Dropbox website says I need the Dropbox Update app but I don't see how to insta...
Desktop
Dropbox Pro
Error Messages
Mac
Snowdrop's avatar
Snowdrop
Explorer | Level 3

Hi @megan - it's been stuck in "syncing" for several days. It's not giving me a number of files, just says "syncing." 

I have no antivirus/firewall/VPN running, have restarted Dropbox 3 times today, and no improvement. Is there anything else I can try? 

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey Snowdrop and Simple, can you check if the Dropbox app has full disk access by following these steps and let me know if that helps?

  • Snowdrop's avatar
    Snowdrop
    Explorer | Level 3
    2 years ago

    @Hannah - the Dropbox app has full disk access. It's still stuck in "Syncing" without a specific number of files, and I still can't open files from my desktop Dropbox folder (so basically can't do any design or client work at the moment -ARGH!!). This didn't help. Is there anything else I can try? 

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hmm, try these steps here to fix your hardlinks and permissions and let me know how that goes, please.

      • Snowdrop's avatar
        Snowdrop
        Explorer | Level 3
        2 years ago

        Hannah - fixed the hardlinks and permissions, restarted my computer, and nothing changed - still stuck in "syncing" with no number of files and I still can't open files from my desktop folders. Please advise. 

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!