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Forum Discussion
Couldn't Start Dropbox error
on new Mac, installed dropbox, and received this message when trying to connect on desktop Couldn't start Dropbox This is usually because of a permissions error..... please contact Dropbox su...
- Hey umsachs, welcome to our Community and thanks for using Dropbox!
Could you please try an advanced reinstall and let me know how it goes?
Thanks!
Walter
Dropbox Staff
Dropbox Staff
Thanks very much for your reply. Sorry if this is a dumb question but can I just confirm that this will only reset the App on the particular device I’m using and won’t affect the content files or other people accessing them etc. Thanks
- Indeed. Will try this tomorrow and let you know how I get on. Many thanks.
Hi, So I've completed the advanced reinstall and Dropbox still won't open. I've also checked that the permissions are still checked. Do you have any other ideas? I'm on MacBook Pro running Big Sur 11.6.4 Thanks, Fran29
- WalterDo you happen to be on the Basic plan Fran29?
If so and you have more than 3 devices connected to your account, you might be hitting your account's device limit.
In that case, you could remove any devices you don't want to use from your account's security page and try to install the desktop app anew.
If that's not the case though, please let me know and I'll reach out via email to investigate further.
