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umsachs's avatar
umsachs
Explorer | Level 3
4 years ago

Couldn't Start Dropbox error

on new Mac, installed dropbox, and received this message when trying to connect on desktop   Couldn't start Dropbox   This is usually because of a permissions error..... please contact Dropbox su...
Desktop
Error Messages
Mac
Setting up the apps
  • Walter's avatar
    Walter
    4 years ago
    Hey umsachs, welcome to our Community and thanks for using Dropbox!

    Could you please try an advanced reinstall and let me know how it goes?

    Thanks!
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
Hey Fran29, sorry to hear about this.

You should be able to perform an advanced reinstall as outlined here.

Let us know if you have any other questions. 
Fran29's avatar
Fran29
Explorer | Level 4
3 years ago
Thanks very much for your reply. Sorry if this is a dumb question but can I just confirm that this will only reset the App on the particular device I’m using and won’t affect the content files or other people accessing them etc. Thanks
  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago
    Yes, that is correct Fran29 

    Never hurts to double check - right?
    • Fran29's avatar
      Fran29
      Explorer | Level 4
      3 years ago
      Indeed. Will try this tomorrow and let you know how I get on. Many thanks.
    • Fran29's avatar
      Fran29
      Explorer | Level 4
      3 years ago

      Hi, So I've completed the advanced reinstall and Dropbox still won't open. I've also checked that the permissions are still checked. Do you have any other ideas? I'm on MacBook Pro running Big Sur 11.6.4 Thanks, Fran29

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago
        Do you happen to be on the Basic plan Fran29?

        If so and you have more than 3 devices connected to your account, you might be hitting your account's device limit. 

        In that case, you could remove any devices you don't want to use from your account's security page and try to install the desktop app anew.

        If that's not the case though, please let me know and I'll reach out via email to investigate further. 

         

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