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Forum Discussion

aangulo99's avatar
aangulo99
Explorer | Level 3
7 months ago

"Could not start Dropbox - this may be a temporary error" on macOS 12.7.4

My mac (running Monterrey 12.7.4) shutdown after realizing it was not conected to the outlet. Upon restart Dropbox shows an error message "Could not start Dropbox This may be a temporary error. Pleas...
Desktop
Error Messages
Mac
  • Hannah's avatar
    Hannah
    7 months ago

    Thanks for the update, aangulo99!

     

    In that case, can you try a more advanced reinstall of the Dropbox app, to see if that helps?

aangulo99's avatar
aangulo99
Explorer | Level 3

 

Nancy 

Here is a screenshot of the error. Regarding the error log .... you want me to copy and paste it in here? I would believe it has some sensitive information on my account? Can I send directly? Not sure how to ping you.... lol

Thanks!

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
7 months ago

Thanks for your screenshot, aangulo99! If there’s any personal info showing in the error log (like a username that contains your full name), feel free to mask it before posting it here. 

 

Let me know if you still have any security concerns, though.

  • aangulo99's avatar
    aangulo99
    Explorer | Level 3
    7 months ago

    Nancy , Here is the log you requested. Thanks!!

     

    bn.BUILD_KEY: Dropbox
    bn.VERSION: 196.4.6900
    bn.constants.WINDOWS_SHELL_EXT_VERSION: 71
    bn.is_frozen: True
    machine_id: XXXXXXXXXXXXXXX
    pid: 848
    ppid: 1
    uid: 501
    user_info: pwd.struct_passwd(pw_name='XXXXXX', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Name Lastname', pw_dir='/Users/XXXXX', pw_shell='/bin/bash')
    effective_user_info: pwd.struct_passwd(pw_name='XXXXX', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Name LastName', pw_dir='/Users/XXXXX', pw_shell='/bin/bash')
    euid: 501
    gid: 20
    egid: 20
    group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
    effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
    DYLD_LIBRARY_PATH: None
    cwd: '/'
    real_path='/'
    mode=0o40755 uid=0 gid=0
    parent mode=0o40755 uid=0 gid=0
    HOME: '/Users/XXXXX'
    appdata: '/Users/XXXXX/.dropbox/instance1'
    real_path='/Users/XXXXX/.dropbox/instance1'
    mode=0o40700 uid=501 gid=20
    parent mode=0o40755 uid=501 gid=20
    dropbox_path: '/Volumes/DRBOXMAC135/Dropbox'
    real_path='/Volumes/DRBOXMAC135/Dropbox'
    mode=0o40700 uid=501 gid=20
    parent mode=0o40775 uid=501 gid=20
    sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
    real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
    mode=0o100755 uid=501 gid=20
    parent mode=0o40755 uid=501 gid=20
    trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
    real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
    not found
    parent not found
    tempdir: '/var/folders/4b/4yxkll7d3dqcdn9jfwy_t_s40000gn/T'
    real_path='/private/var/folders/4b/4yxkll7d3dqcdn9jfwy_t_s40000gn/T'
    mode=0o40700 uid=501 gid=20
    parent mode=0o40755 uid=501 gid=20
    Traceback (most recent call last):
    File "desktop/dropbox/fs_api/lifecycle.py", line 235, in client
    File "desktop/dropbox/fs_api/lifecycle.py", line 283, in _create_thin_client
    File "desktop/dropbox/fs_api/fs_api_adapter.py", line 50, in __init__
    File "desktop/extensions/fs_api/fs_api_python.pyx", line 63, in fs_api_python.FsApiServer.__cinit__
    fs_api_python.FsApiError: "Initializing fs api |>> Initializing platform |>> Opening worker root directory |>> open syscall |>> Permission denied"

    The above exception was the direct cause of the following exception:

    Traceback (most recent call last):
    File "desktop/dropbox/client/main.py", line 886, in wrapper
    File "desktop/dropbox/client/main.py", line 6817, in finish_dropbox_boot
    File "desktop/dropbox/client/message_queue.py", line 306, in _wrapped
    File "desktop/dropbox/client/main.py", line 6280, in _init_components_for_account
    File "desktop/dropbox/client/main.py", line 6201, in create_sync_engine
    File "desktop/dropbox/sync_engine_boundary/factory.py", line 225, in make_sync_engine
    File "desktop/dropbox/sync_engine/nucleus/classic_client/sync_engine.py", line 243, in __init__
    File "desktop/dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.py", line 285, in __init__
    File "desktop/dropbox/sync_engine/nucleus/classic_client/modern_client/base.py", line 240, in __init__
    File "../mac_x86_64_dropbox_virtual_env/lib/python3.8/functools.py", line 967, in __get__
    File "desktop/dropbox/fs_api/lifecycle.py", line 259, in client
    dropbox.fs_api.lifecycle.FsApiClientCreationException: "Initializing fs api |>> Initializing platform |>> Opening worker root directory |>> open syscall |>> Permission denied"

  • aangulo99's avatar
    aangulo99
    Explorer | Level 3
    7 months ago

     

    Nancy, Thanks for your reply. Here is the error log.

     

    bn.BUILD_KEY: Dropbox
    bn.VERSION: 196.4.6900
    bn.constants.WINDOWS_SHELL_EXT_VERSION: 71
    bn.is_frozen: True
    machine_id: XXXXX-XXXXX-XXXXX-XXXXX
    pid: 848
    ppid: 1
    uid: 501
    user_info: pwd.struct_passwd(pw_name='XXXXXX', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Name Lastname', pw_dir='/Users/XXXXX', pw_shell='/bin/bash')
    effective_user_info: pwd.struct_passwd(pw_name='XXXXX', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Name LastName', pw_dir='/Users/XXXXX', pw_shell='/bin/bash')
    euid: 501
    gid: 20
    egid: 20
    group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
    effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
    DYLD_LIBRARY_PATH: None
    cwd: '/'
    real_path='/'
    mode=0o40755 uid=0 gid=0
    parent mode=0o40755 uid=0 gid=0
    HOME: '/Users/XXXXX'
    appdata: '/Users/XXXXX/.dropbox/instance1'
    real_path='/Users/XXXXX/.dropbox/instance1'
    mode=0o40700 uid=501 gid=20
    parent mode=0o40755 uid=501 gid=20
    dropbox_path: '/Volumes/DRBOXMAC135/Dropbox'
    real_path='/Volumes/DRBOXMAC135/Dropbox'
    mode=0o40700 uid=501 gid=20
    parent mode=0o40775 uid=501 gid=20
    sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
    real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
    mode=0o100755 uid=501 gid=20
    parent mode=0o40755 uid=501 gid=20
    trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
    real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
    not found
    parent not found
    tempdir: '/var/folders/4b/4yxkll7d3dqcdn9jfwy_t_s40000gn/T'
    real_path='/private/var/folders/4b/4yxkll7d3dqcdn9jfwy_t_s40000gn/T'
    mode=0o40700 uid=501 gid=20
    parent mode=0o40755 uid=501 gid=20
    Traceback (most recent call last):
    File "desktop/dropbox/fs_api/lifecycle.py", line 235, in client
    File "desktop/dropbox/fs_api/lifecycle.py", line 283, in _create_thin_client
    File "desktop/dropbox/fs_api/fs_api_adapter.py", line 50, in __init__
    File "desktop/extensions/fs_api/fs_api_python.pyx", line 63, in fs_api_python.FsApiServer.__cinit__
    fs_api_python.FsApiError: "Initializing fs api |>> Initializing platform |>> Opening worker root directory |>> open syscall |>> Permission denied"

    The above exception was the direct cause of the following exception:

    Traceback (most recent call last):
    File "desktop/dropbox/client/main.py", line 886, in wrapper
    File "desktop/dropbox/client/main.py", line 6817, in finish_dropbox_boot
    File "desktop/dropbox/client/message_queue.py", line 306, in _wrapped
    File "desktop/dropbox/client/main.py", line 6280, in _init_components_for_account
    File "desktop/dropbox/client/main.py", line 6201, in create_sync_engine
    File "desktop/dropbox/sync_engine_boundary/factory.py", line 225, in make_sync_engine
    File "desktop/dropbox/sync_engine/nucleus/classic_client/sync_engine.py", line 243, in __init__
    File "desktop/dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.py", line 285, in __init__
    File "desktop/dropbox/sync_engine/nucleus/classic_client/modern_client/base.py", line 240, in __init__
    File "../mac_x86_64_dropbox_virtual_env/lib/python3.8/functools.py", line 967, in __get__
    File "desktop/dropbox/fs_api/lifecycle.py", line 259, in client
    dropbox.fs_api.lifecycle.FsApiClientCreationException: "Initializing fs api |>> Initializing platform |>> Opening worker root directory |>> open syscall |>> Permission denied"

  • aangulo99's avatar
    aangulo99
    Explorer | Level 3
    7 months ago

    @Nancy 

    Here is the screen shot of the error log:

  • aangulo99's avatar
    aangulo99
    Explorer | Level 3
    7 months ago
    Nancy wrote:

    Thanks for your screenshot, aangulo99! If there’s any personal info showing in the error log (like a username that contains your full name), feel free to mask it before posting it here. 

     

    Let me know if you still have any security concerns, though.

    I have posted the error log three times but the post is not showing.

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