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Forum Discussion
don2d23
7 years agoHelpful | Level 5
Context Menu Not Appearing
The Dropbox Right-click/Context Menu option does not appear any more in Windows Explorer 8.1
- 7 years agoHi don2d23 thanks for the detailed response on this.Initially, keep in mind that double-clicking on the Dropbox icon would indeed open the Dropbox folder. Clicking on it once should have the notifications/pop-up menu appear. Are you not seeing this when you click once on the Dropbox icon?Also, out of curiosity, have you given the advanced reinstall a shot as well? Maybe that will do the trick.Let me know of any update on the matter! :slight_smile:
- 7 years agoHey don2d23, thanks for getting back to me on this and for providing the screenshots - much appreciated!In order to continue troubleshooting for this, due to account-sensitive info that’s required so as to further investigate, I’d recommend moving this discussion to email. For this reason, I’ve gone ahead and sent you an email to the email address associated with your Forum profile. Could you please check your inbox for my latest message?Cheers! :grin:
don2d23
Helpful | Level 5
I really do appreciate you taking the time to help with this, Lusil.
In this case, I follow the steps until I get to the points that confuse me ... first of all I don't get #3 (scroll to the right for complete command line). I'm not an expert at Regedit, but I don't see any scroller.
I double checked to assure I'm in the correct registry key path. I've edited the Registry before, but this one is blazing new territory for me.
I've included a screen shot of the Regedit window. Maybe I'm missing a step or not doing something correctly.
Can you take a look at this and let me know if this is what I'm supposed to see?
If this is the complete list of what's supposed to be in my context menu when I right click a file, then either I'm in the wrong part of Regedit or I'm missing quite a few of the items that should be there.
Otherwise, it looks to me that Dropbox is there multiple times and certainly within the first 15 positions, but then again I don't know if I'm even looking at the right thing here.
Lusil
7 years agoDropbox Staff
Hey don2d23, thanks for getting back to me on this and for providing the screenshots - much appreciated!
In order to continue troubleshooting for this, due to account-sensitive info that’s required so as to further investigate, I’d recommend moving this discussion to email. For this reason, I’ve gone ahead and sent you an email to the email address associated with your Forum profile. Could you please check your inbox for my latest message?
Cheers! :grin:
- ndcast6 years agoNew member | Level 2Hello, why don't you give the solution in here so everyone who has this problem can fix it? Best regards,
- don2d236 years agoHelpful | Level 5
Hello ndcast ... There was no actual "fix" in my case: During the private email session that the DropBox rep initiated, I experienced the misforunate failure of my hard drive. I had to purchase a new PC at that time. What actually fixed the problem was a pristine installation of the DropBox app on my new computer. I have not had any Dropbox problems since.
Perhaps it could've been the corrupt hard drive that was the cause of the DropBox app problem. (?)
I'm just an end-user and not a DropBox expert, but I do believe I had too many items in my Context Menu from many other apps. What might help is uninstalling all of those apps that apply a menu item there, then reinstalling them with DropBox as your final install.
One crucial detail that might be important: my old computer was running Windows 8.1 and the new PC is Windows 10. Again: no problems so far. Could that be an issue? Who knows. Good luck.
- rbirmann6 years agoNew member | Level 2+1 having the same issue here
- Lusil6 years agoDropbox StaffHi there rbirmann, have you by any chance checked out the troubleshooting steps that we went through with don2d23, as well as what they mention in their previous reply?SpoilerFor example, a few initial steps to have a look at are the following:
- Is your desktop app running? You can ensure this by checking to see if the Dropbox icon is located next to your computer’s clock.
- If you are on Windows, please bear in mind that Windows has a limit of 15 overlay icons that Windows Explorer can load (the OS reserves 4 for its own use). If there are more than 15, then Dropbox's icons or context menus may not show. You can find more info about this here.
- If you are on a Mac, please check if a third-party app is causing this issue by quitting the desktop app and relaunching your Finder.
If you have had a look through all the mentioned steps in this thread and you’re still having some trouble with this, please don’t hesitate to get back to me with any additional info.Thanks in advance! - rbirmann6 years agoNew member | Level 2I reinstalled Dropbox and things went back to normal. Thanks
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