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Forum Discussion

Sleepless Digital's avatar
Sleepless Digital
Helpful | Level 6
2 years ago

Constant "Permission to update" request on Windows

Getting a "permission to update" request from Windows (10 Pro) about every 30 minutes. Regardless of me clicking yes, or cancel, the request pops up all the time. Any ideas?
Desktop
Dropbox Pro
Error Messages
Windows
  • Sleepless Digital's avatar
    Sleepless Digital
    3 months ago

    Hi Adrian-

    I ended up having to uninstall/reinstall DB. I timed it for some downtime because the re-syncing took about 8 hours, but it did fix the issue. I hope it works for you. - Cheers-

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey Sleepless Digital, thanks for bringing this to our attention.

 

Are these update requests about the Dropbox app? 

 

Can you please send us a screenshot, so we can have a look at this?

 

Thanks in advance!

Sleepless Digital's avatar
Sleepless Digital
Helpful | Level 6
2 years ago

Here are a couple - one showing the constant attempts and the other showing the details of the request.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi Sleepless Digital, thanks for the screenshots! 

     

    In general, the Dropbox desktop application requires admin privileges to be installed on a machine, and this would also include any new updates for the app itself for it to function properly.

     

    Is it possible that you're using the app without admin rights in this case? Also, what is the version of the app that you currently have installed? 

     

    You can find this by locating your Dropbox icon, on your task bar, next to your WiFi and hovering your mouse over it.

    • Sleepless Digital's avatar
      Sleepless Digital
      Helpful | Level 6
      2 years ago

      Hi Megan-

      Version 172.4.7555

      I have admin privileges and this is a recent development. I have had DB installed for years - this is new. I don't know if it is related to a recent Win update or DB update, but my guess is it has something to do with permissions settings changing with one of them. I wouldn't care so much but when I start getting a tray load of icons from attempted updates, and the resource drain, it gets disruptive. 

      If you can figure this out it would be amazing. I did see other ,mentions of this issue in search results - not on this forum but within other tech solving ones. Nothing besides a full uninstall/reinstall seems to fix it but if that can be avoided it would be best.

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey Sleepless Digital! Hope it’s OK to jump in. 

         

        It may sound trivial, but have you also restarted your device in the meantime and these notifications continue to pop up on your screen?

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