You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Sleepless Digital's avatar
Sleepless Digital
Helpful | Level 6
2 years ago

Constant "Permission to update" request on Windows

Getting a "permission to update" request from Windows (10 Pro) about every 30 minutes. Regardless of me clicking yes, or cancel, the request pops up all the time. Any ideas?
Desktop
Dropbox Pro
Error Messages
Windows
  • Sleepless Digital's avatar
    Sleepless Digital
    3 months ago

    Hi Adrian-

    I ended up having to uninstall/reinstall DB. I timed it for some downtime because the re-syncing took about 8 hours, but it did fix the issue. I hope it works for you. - Cheers-

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey Sleepless Digital, thanks for bringing this to our attention.

 

Are these update requests about the Dropbox app? 

 

Can you please send us a screenshot, so we can have a look at this?

 

Thanks in advance!

  • Sleepless Digital's avatar
    Sleepless Digital
    Helpful | Level 6
    2 years ago

    Here are a couple - one showing the constant attempts and the other showing the details of the request.

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi Sleepless Digital, thanks for the screenshots! 

       

      In general, the Dropbox desktop application requires admin privileges to be installed on a machine, and this would also include any new updates for the app itself for it to function properly.

       

      Is it possible that you're using the app without admin rights in this case? Also, what is the version of the app that you currently have installed? 

       

      You can find this by locating your Dropbox icon, on your task bar, next to your WiFi and hovering your mouse over it.

      • Sleepless Digital's avatar
        Sleepless Digital
        Helpful | Level 6
        2 years ago

        Hi Megan-

        Version 172.4.7555

        I have admin privileges and this is a recent development. I have had DB installed for years - this is new. I don't know if it is related to a recent Win update or DB update, but my guess is it has something to do with permissions settings changing with one of them. I wouldn't care so much but when I start getting a tray load of icons from attempted updates, and the resource drain, it gets disruptive. 

        If you can figure this out it would be amazing. I did see other ,mentions of this issue in search results - not on this forum but within other tech solving ones. Nothing besides a full uninstall/reinstall seems to fix it but if that can be avoided it would be best.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!