We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.
Forum Discussion
Can't use on old location when re-installing the app on Windows
Hi, i was re-install the dropbox , and i was keep using D:/Dropbox(original_)
and i don't know why for this re-install it will create a new location on deep one sub folder.
If the situation is urgent, can I contact you directly by email?
Nancy
Dropbox Staff
Dropbox Staff@RCChan, when reinstalling the Dropbox app and signing back in to it, you’ll need to click on the “Advanced Settings” link, and then choose the parent folder of the already established Dropbox folder.
For example, if you have your Dropbox folder in the path "D:\OtherDrive\Folder\Team Name Dropbox" you'll want to select the folder "D:\OtherDrive\Folder".
Other than that, I can see you’ve opened a ticket with our support team. If you wish, feel free to continue with them and they'll further help; I’ve also left them an internal note on your behalf.
okey, i have same issue, can you reach me on my email for further processing?
please ASAP to reach me.
lol, i do not see any send from dropbox email......can you confirm is send to [Removed as per Community Guidelines]
- Jay
Hi @RCChan, the email address is different, and was sent to the email address in your forum profile. Please check that address for the response from the support agent.
Hi that is other guy account , please reach me on this account.
- Jay
We wouldn't be able to send an email to another address for security purposes, we can only contact the email on the forum profile.
I have the same problem. I reinsstalled, and, without asking, failed to look for or ask me about the existing Dropbox folder on my data drive -- and proceeded to create a new folder on my boot drive.
Dropbox then filled up my small boot driveand compllained about space.
And no, there is no 'Advanced' on install. The braindead app simply says, "Your Dropbox folder is too large to fit on this computer"
That is BS.
Grrr.
OK. There is an advanced, but it is hidden. and only shows up after refusing the initial page. There is no hint that it exists and I would not have known if I had not posted here.
For some reason, it is not right there after installing on the page that insists on choosing folders if the appdata drive is too small and does not consider any additional drives or a possible existing folder.
This is annoyingly bad programming and consistent with the current fetish for hiding options and leaving huge white spaces.
