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MCCA's avatar
MCCA
New member | Level 2
5 years ago

Can't open Microsoft Online files from Dropbox online

Everytime I try to open a doc from Dropbox Online into Microsoft Word Online it just opens to a blank page. I'm on a Dropbox Team. I have a Microsoft Office Online account through my university (...
Desktop
Microsoft Office
Setting up the apps
Web
  • MCCA's avatar
    MCCA
    5 years ago

    Thanks Lusil - I restarted my computer and then it worked again. But will experiment with your suggestions next time this happens as it happens quite often. thanks

Mark's avatar
Mark
Icon for Super User II rankSuper User II

Hi SCBC treasurer 

 

It depends, how are you opening the file? If you install Dropbox on your machine it will create a folder structure and you can open and access the files there and it'll auto save to others however you MUST MUST MUST make sure that nobody else has it open or editing it while you do or you'll get conflicted copies (i.e. 2 versions of the file with different data sets in)

SCBC treasurer's avatar
SCBC treasurer
New member | Level 2
3 years ago

Thank you, That answers my question. I was accessing the file on Dropbox from the web browser not the app. All good now. 

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